Shipping Policy
Delivery options
Available destinations, shipping charges, and any delivery estimates shown for your order can be reviewed at checkout. Processing and transit can be affected by the destination, carrier, and order status.
Tracking and address changes
Use the tracking details in your shipping confirmation when available. Please check your delivery address before submitting an order. If you notice an error, contact us promptly so we can check whether the shipment can still be changed.
Delivery problems
For delayed, damaged, or missing shipments, provide your order number and any tracking details. For damage, keep the packaging while we review the issue.
Processing and transit
Processing covers the time needed to prepare an order before carrier handoff. Transit begins after the parcel is handed to the carrier. Check your order and shipping confirmations for information specific to your purchase.
Address details
Include the street number, unit or apartment, city, postal code, and any other required address information. If an address issue is reported after dispatch, available options may depend on the carrier and the current tracking status.
Tracking updates
Carrier scans can appear at different points in transit. If an estimated delivery window has passed, send us your order number, tracking reference, and the most recent tracking update so we can review the shipment.
Delivery exceptions
If a parcel is marked delivered but cannot be found, check the carrierβs delivery notes and your usual delivery locations first. If the carrier reports an undeliverable parcel or return to sender, contact us so we can review the address and next steps.
Checking delivery before purchasing
Review the destinations and delivery information available at checkout for your address. If an item is needed for a particular date, contact us before placing the order to clarify the available information. Keep in mind the distinction between preparing an order and the carrier moving the parcel.
Shipping confirmation and parcel details
When shipping information is issued, check the tracking reference and destination details. If your order has more than one parcel or tracking number, use the reference associated with the item you are checking. Contact support if the confirmation is unclear.
Tracking that has stopped updating
Record the last tracking event and date before contacting support. Include any carrier message about an address problem, failed attempt, or pickup location. These details help us review the shipment without asking you to repeat the tracking information.
Failed delivery or return to sender
If the carrier reports a failed delivery, check the delivery notice for any instructions and contact us with the order reference. If a parcel is being returned to the sender, support will review its status and explain the available next steps for that order.
Ceramic accessories in transit
For a parcel containing a tray, jar, toothbrush cup, tool holder, or soap dish, tell us which piece is affected if damage occurs. Keep the outer packaging and protective materials available during the review, and include photos if possible.
Business information
- Store
- avfrvqβ’
- Company
- Shanghai Yimang Network Technology Co., Ltd.
- Owner
- Ma Guixia
- Business address
- 1st Floor, Building 1, No. 15, Lane 588 Zhangliantang Road, Liantang Town, Qingpu District, Shanghai, China
- Customer service hours
- 8:00 AM β 10:00 PM Daily
- Phone
- 00852-7187309
- service@avfrvq.com