Payment & Security
Payment options
The checkout displays the payment methods available for your order. Review the currency, order total, and any shipping charges and taxes displayed before authorizing payment.
Payment questions
If a payment fails, check the billing details or contact your payment provider. If a charge appears but you cannot locate an order confirmation, send us your order number if available and the checkout email. Enter payment credentials only in checkout. Customer support does not need your full card number, security code, or one-time passcode.
Reviewing a charge
Compare the amount, currency, date, and order reference with your order confirmation. Your payment provider can help distinguish a pending authorization from a completed charge. If you see multiple completed charges for one order, contact us with the order reference and the dates and amounts shown.
Failed or interrupted checkout
If checkout is interrupted and you see a charge or authorization, check for an order confirmation before submitting payment again. If you cannot confirm whether the order went through, contact support using the email address you entered at checkout.
Recognizing legitimate requests
If a message asks you to send payment credentials or follow an unexpected payment link, contact us using the support details below. If you suspect unauthorized use of your payment method, contact your payment provider directly.
Checkout information
Before completing payment, review the product option, quantity, delivery address, currency, shipping charge, and taxes shown in the order summary. If you use a discount, check how it appears in the total. Keep the order confirmation for questions about the resulting charge.
Billing and delivery details
The billing information requested during checkout should match the details associated with your payment method. The delivery address should identify where the parcel needs to go. If these are different, review both carefully before submitting the order.
Refund and payment records
If support confirms a refund, retain that confirmation and check the payment account used for the order. When asking about a payment issue, provide the order reference, amount, currency, and transaction date. Avoid sending full card details or security codes.
Unexpected payment messages
Use the contact information on this page if you want to verify a message that appears to come from the store. Your bank or payment provider can help with suspected unauthorized use of your payment method, declined payments, or restrictions on your account.
Business information
- Store
- avfrvqβ’
- Company
- Shanghai Yimang Network Technology Co., Ltd.
- Owner
- Ma Guixia
- Business address
- 1st Floor, Building 1, No. 15, Lane 588 Zhangliantang Road, Liantang Town, Qingpu District, Shanghai, China
- Customer service hours
- 8:00 AM β 10:00 PM Daily
- Phone
- 00852-7187309
- service@avfrvq.com