Contact Us
How can we help?
Contact us for product measurements, order updates, delivery questions, or help with a return. For an existing order, include the order number, the email used at checkout, and a short description of what happened. Please keep passwords, verification codes, and full payment details out of your message.
Before you order
Send the product name or link along with the measurements or material details you want to check. For fit questions, include the dimensions of your available space or the items you want to store so we can identify which listing details are relevant.
After you order
For a delivery question, include any tracking reference and the last status you saw. For a missing, damaged, or incorrect item, tell us which item is affected and whether the rest of the order arrived. Photos of the item and outer packaging can help with the review.
Returns and privacy requests
For return instructions, tell us which item you want to return and why. For a privacy request, describe the information or account involved. We may ask for additional information to locate your order or verify a privacy request.
Product and fit questions
Include the product link or full product name, the option you are considering, and the measurement you need to check. For a toothbrush cup, tool holder, or cotton-pad jar, tell us the size of the item you plan to store. For a hanging organizer, describe the available hanging location and any setup information you need.
Reporting an order issue
Please identify each affected item and tell us what you received. For a damaged ceramic accessory, clear photos of the item, outer parcel, and protective packaging can help us understand the condition on arrival. Keep your order reference and any carrier notice available while your inquiry is reviewed.
Following up on an existing request
When following up, reply in the same email conversation if possible so the order details and earlier messages stay together. Include any new tracking update or requested information. Our customer service hours are 8:00 AM β 10:00 PM Daily.
Business correspondence
Use the company information below for business identification and correspondence. For a product return, obtain the return destination and instructions from support first, as the appropriate receiving location can depend on your order.
Business information
- Store
- avfrvqβ’
- Company
- Shanghai Yimang Network Technology Co., Ltd.
- Owner
- Ma Guixia
- Business address
- 1st Floor, Building 1, No. 15, Lane 588 Zhangliantang Road, Liantang Town, Qingpu District, Shanghai, China
- Customer service hours
- 8:00 AM β 10:00 PM Daily
- Phone
- 00852-7187309
- service@avfrvq.com