Return & Refund Policy
Request help with a return
Email us with your order number, the item, and the reason for your request. For an incorrect or damaged item, include photos if available. Contact us for return instructions and the applicable return address before mailing anything.
Return review and refunds
Customer support will review the request and explain the applicable next steps, including any return requirements or charges. If a refund is approved, we will confirm the refund details. Your payment provider may need additional time to post it. Statutory consumer rights apply where required.
Information to include
Tell us the order number, item name, quantity, delivery date, and the reason for the request. If the issue is damage or a wrong item, describe what arrived and keep the item and packaging available while we review your message.
Preparing an authorized return
Follow the return instructions provided for your order. Use packaging that protects the item in transit and retain the shipping receipt and tracking details if available. Ask us before sending an item if the address, labeling, or documentation is unclear.
Refund follow-up
Keep the refund confirmation for your records. If you have a question about the amount, shipping charges, or when a confirmed refund will appear, contact us with the order and refund reference.
Damaged, defective, or incorrect items
Tell us if your request involves damage, a defect, or an incorrect item so we can assess it separately from a change-of-mind return. Any remedies available under applicable consumer law continue to apply.
Personal-care items
When requesting a return for a washcloth, headband, hair accessory, or toiletry organizer, tell us whether the item has been opened or used and describe its current condition. We will explain the applicable next steps for your request. Requests involving damage, defects, or incorrect items should include those details.
Starting your request
Send your order reference, checkout email, item name, selected option, delivery date, and reason for the request. Explain whether the request concerns a change of mind, a defect, damage on arrival, or an incorrect item so support can review the relevant circumstances.
Condition and included parts
Describe the condition of the item and whether its packaging or included pieces are available. For fabric or personal-care accessories, state whether the item has been opened, washed, or used. This information helps support explain the applicable instructions for your situation.
Return shipping instructions
Before sending an item, confirm the receiving address, any reference to include, and the packing and shipping instructions given for your request. Keep your shipping receipt and tracking details where available. Contact support if the return requirements or responsibility for charges are unclear.
Review after a parcel is returned
Keep the tracking details and contact us if you need help checking whether the return has reached its destination. The item and request can then be reviewed against the instructions provided. Support will communicate the result and any approved refund details.
Questions about the refund amount
If you have a question about the treatment of a discount, shipping charge, partial return, or payment fee, ask support to explain the calculation for your order. Provide the original order reference and any refund confirmation so the relevant records can be located.
Rights relating to faulty items
A request about a defective, damaged, or incorrect item should identify that problem clearly. Applicable statutory rights and remedies continue to apply. Contact support if the instructions you received do not address the issue you reported.
Business information
- Store
- avfrvqβ’
- Company
- Shanghai Yimang Network Technology Co., Ltd.
- Owner
- Ma Guixia
- Business address
- 1st Floor, Building 1, No. 15, Lane 588 Zhangliantang Road, Liantang Town, Qingpu District, Shanghai, China
- Customer service hours
- 8:00 AM β 10:00 PM Daily
- Phone
- 00852-7187309
- service@avfrvq.com